WHAT YOU NEED TO KNOW BEFORE BOOKING
Please read and scroll to the bottom of the page for the link to our menu!
1. CHECK YOUR EMAIL AFTER BOOKING
An email will be sent to you with the following forms* as well as our Cancellation Policy and other pertinent information.
*Client Intake and *General Liability Waiver
(required for new clients and yearly after that)
Also check your Spam/Junk folder or contact us to make sure your booking has gone through if you do not get The forms mentioned.
*separate forms will be sent to 1st time HydraFacial, and Hypnotherapy clients*
2. BOOKING FOR SOMEONE ELSE?
We ask that you provide us with your guest's first and last name. This information can be emailed, or written in the Notes section when creating your appointment(s).
Both an email and phone number will be needed if you'd like us to send them the above-mentioned forms on your behalf.
Please keep in mind that our Cancellation Policy does extend to bookings created on behalf of a 3rd party.
3. GIFT CARDS/CERTIFICATES?
We Always require a valid Credit or Debit Card on file to create Any appointment (online or by phone).
This is only to Hold a booking and Not to pay for service (unless stated otherwise)
We only accept SpaFinder/SpaWeek gift cards for Full-Priced Services.
Please go to our Gift Certificates tab for info on Sonoran Serenity Spa Gift Cards.
4. BEST GUEST PRACTICES
While tipping is not mandatory, we encourage our guests to do so in recognition of the effort and time put in by our dedicated staff. Gratuity will be based on the full/original price of any given service(s).
In consideration of guest appointments following your own, we kindly ask that guests try to limit the use of perfumes/cologne/etc.
We understand it's tough to keep cool in the desert. With this in mind, we are always happy to provide our guests with a hot or cool towel to pat down and cool off prior to your service.
Please silence your cellular device prior to treatment and finish any phone calls before moving from the lobby to the treatment areas.
5. MINORS / SERVICE ANIMALS
We do not accept responsibility for watching minors while clients receive service(s).
If you intend to come in with a service animal (as defined by the ADA), we ask for advanced notice.