WHAT YOU NEED TO KNOW BEFORE BOOKING
Please Read First and scroll to the bottom of the page for the link to our menu!
1. WE REQUIRE A DEBIT/CREDIT CARD ON FILE FOR ALL APPOINTMENTS
This is only to hold your appointment. Unless specified otherwise, you will not be charged up front for your service. If you wish to use a gift card/certificate, we will collect payment after your service has been provided.
2. CHECK YOUR EMAIL AFTER BOOKING
After you appointment has been booked you will receive two emails, one confirming your appointment details, the other will contain your Necessary Forms and Cancellation Policy. Please reach out to us if you have not received your forms.
Check your Spam/Junk folder or contact us to make sure your booking has been finalized or if you do not get the forms mentioned.
A separate emails will be sent for first time Waxing, HydraFacial, and Hypnotherapy clients.
3. BOOKING FOR SOMEONE ELSE?
Please provide us with your guest's FIRST AND LAST NAME. This information can be emailed to us separately, or written in the "Notes" section when creating your appointment(s).
Both an email and phone number will be needed if you'd like us to send them the above-mentioned forms on your behalf.
Our Cancellation Policy will extend to bookings created on behalf of a 3rd party/guest.
4. GIFT CARDS/CERTIFICATES?
Sonoran Serenity Spa gift cards/certificates work the same as cash and can be used towards services, retails product, and even gratuity for your practitioner.
SpaFinder/SpaWeek gift cards can be used for full-priced services only.
Please go to our Gift Certificates tab for info on Sonoran Serenity Spa Gift Cards.
5. BEST GUEST PRACTICES
While tipping is not mandatory, we encourage our guests to do so in recognition of the effort and time put in by our dedicated staff. Gratuity will be based on the full/original price of any given service(s).
In consideration of guest appointments following your own, we kindly ask that guests try to limit the use of perfumes/cologne/etc.
We understand it's tough to keep cool in the desert. With this in mind, we are always happy to provide our guests with a hot or cool towel to pat down and cool off prior to your service.
Please silence your cellular device prior to treatment and finish any phone calls before moving from the lobby to the treatment areas.
6. MINORS / SERVICE ANIMALS
We do not accept responsibility for watching minors while clients receive service(s).
If you intend to come in with a service animal (as defined by the ADA), we ask for advanced notice.
7. HAVING TROUBLE FINDING A DESIRED TIME OR SERVICE?
We're always happy to personally help you with your booking! Just call us at 480-772-3297. Combination services can also sometimes be split between practitioners (if booking by phone) to try and work within your schedule.
8. Promotional Pricing
While promotional pricing will not be displayed on the menu or your booking confirmation Email, it will be automatically applied when your booking has been created.