We require 30 days notice via EMAIL ONLY to info@sonoranserenityspa.com

You may call to follow up on a cancellation request but we will not start the process until we have your written statement for our records.

Once we have received your 30 days notice request to cancel, there will be one final charge on your usual charge date.

After the initial 30 days are up, the discounts will be discontinued but you will be granted an additional 30 days (60 total from your request to cancel) to utilize any unused Member Credits before they expire. These cannot be exchanged, credited back, or refunded.

Upon receiving your request to cancel your membership, you will be sent an email with the specific terms and dates of when your cancellation will go into effect and when your Member Credits expire.