Terms and Conditions for Booking Services
STOP! Read First and then scroll to the bottom of the page for the link to our menu!
THIS PAGE CONTAINS IMPORTANT INFORMATION ON THE FOLLOWING TOPICS:
- DEBIT/CREDIT CARD REQUIRED FOR ALL BOOKINGS
- EMAILS/CONTACT INFORMATION
- APPOINTMENTS MADE FOR SOMEONE OTHER THAN YOURSELF
- GIFT CARDS/CERTIFICATES
- PROMOTIONAL PRICING
1. WE REQUIRE A DEBIT/CREDIT CARD ON FILE TO HOLD ANY APPOINTMENT
This is only to hold your appointment. Unless explicitly specified otherwise, you will not be charged up front for your service. If you wish to use a gift card/certificate, we will collect payment after your service has been provided.
2. CHECK YOUR EMAIL AFTER BOOKING
Keep in mind the may need to reach you, please use a phone number and email address you actively check. These will also be the methods of contact assigned to your client file.
After you appointment has been booked you will receive two emails, one confirming your appointment details, the other will contain your Necessary Forms and Cancellation Policy. Please reach out to us if you have not received your forms.
Check your Spam/Junk folder or contact us to make sure your booking has been finalized or if you do not get the forms mentioned.
A separate emails will be sent for first time Waxing, HydraFacial, and Hypnotherapy clients.
3. BOOKING FOR SOMEONE ELSE?
Please provide us with your guest's FIRST AND LAST NAME. This information can be emailed to us separately, or written in the "Notes" section when creating your appointment(s).
Both an email and phone number will be needed if you'd like us to send them the above-mentioned forms on your behalf.
Our Cancellation Policy will extend to bookings created on behalf of a 3rd party/guest.
4. GIFT CARDS/CERTIFICATES?
SONORAN SERENITY SPA gift cards/certificates have a 5 year expiration and work the same as cash. They can be used towards services, product, and even gratuity for your practitioner.
OUTSIDE cards/certificates such as SpaFinder/SpaWeek gift cards can be used for full-priced services only. As these merchants retain 20% of all transactions, we have a placed a $100 price cap per client per visit.
Please go to our Gift Certificates tab for more info on Sonoran Serenity Spa Gift Cards.
5. BEST GUEST PRACTICES
While tipping is not mandatory, we encourage our guests to do so in recognition of the effort and time put in by our dedicated staff. Gratuity will be based on the full/original price of any given service(s).
In consideration of guest appointments following your own, we kindly ask that guests try to limit the use of perfumes/cologne/etc.
We understand it's tough to keep cool in the desert. With this in mind, we are always happy to provide our guests with a hot or cool towel to pat down and cool off prior to your service.
Please silence your cellular device prior to treatment and finish any phone calls before moving from the lobby to the treatment areas.
6. MINORS / SERVICE ANIMALS
We do not accept responsibility for watching minors while clients receive service(s).
If you intend to come in with a service animal (as defined by the ADA), we ask for advanced notice.
7. HAVING TROUBLE FINDING A DESIRED TIME OR SERVICE?
We're always happy to personally help you with your booking! Just call us at 480-772-3297. Combination services can also sometimes be split between practitioners (if booking by phone) to try and work within your schedule.
8. PROMOTIONAL PRICING
While promotional pricing will not be displayed on the menu or your booking confirmation Email, it will be automatically applied when your booking has been created.
9. CANCELLATION POLICY
A copy of our Cancellation Policy will be included in all appointment-related emails.