This is only to hold your appointment. Unless explicitly specified otherwise, you will not be charged up front for your service. If you wish to use a gift card/certificate, we will collect payment after your service has been provided.

Keep in mind the may need to reach you, please use a phone number and email address you actively check. These will also be the methods of contact assigned to your client file.

After you appointment has been booked you will receive two emails, one confirming your appointment details, the other will contain your Necessary Forms and Cancellation Policy. Please reach out to us if you have not received your forms.

Check your Spam/Junk folder or contact us to make sure your booking has been finalized or if you do not get the forms mentioned.

A separate emails will be sent for first time Waxing, HydraFacial, and Hypnotherapy clients.

Please provide us with your guest's FIRST AND LAST NAME. This information can be emailed to us separately, or written in the "Notes" section when creating your appointment(s).

Both an email and phone number will be needed if you'd like us to send them the above-mentioned forms on your behalf.

Our Cancellation Policy will extend to bookings created on behalf of a 3rd party/guest.

SONORAN SERENITY SPA gift cards/certificates have a 5 year expiration and work the same as cash. They can be used towards services, product, and even gratuity for your practitioner.

OUTSIDE cards/certificates such as SpaFinder/SpaWeek gift cards can be used for full-priced services only. As these merchants retain 20% of all transactions, we have a placed a $100 price cap per client per visit.

Please go to our Gift Certificates tab for more info on Sonoran Serenity Spa Gift Cards.

While tipping is not mandatory, we encourage our guests to do so in recognition of the effort and time put in by our dedicated staff. Gratuity will be based on the full/original price of any given service(s).

In consideration of guest appointments following your own, we kindly ask that guests try to limit the use of perfumes/cologne/etc.

We understand it's tough to keep cool in the desert. With this in mind, we are always happy to provide our guests with a hot or cool towel to pat down and cool off prior to your service.

Please silence your cellular device prior to treatment and finish any phone calls before moving from the lobby to the treatment areas.

We do not accept responsibility for watching minors while clients receive service(s).

If you intend to come in with a service animal (as defined by the ADA), we ask for advanced notice.

We're always happy to personally help you with your booking! Just call us at 480-772-3297. Combination services can also sometimes be split between practitioners (if booking by phone) to try and work within your schedule.

While promotional pricing will not be displayed on the menu or your booking confirmation Email, it will be automatically applied when your booking has been created.

A copy of our Cancellation Policy will also be included in all appointment-related emails.

Applies to all non-member and member appointments:

- Cancellations must be made by phone/voicemail (480-772-3297) or email to: info@sonoranserenityspa.com

- Appointments may be canceled without charge up to 12 hours prior to scheduled time.

- If between 12 and 2 hours prior from the appointment, clients may cancel for 50% of the full (if previously discounted) price of their service(s).

- Once an appointment has been canceled, you will receive an automated cancellation email. Call the spa ASAP if you have not received this to verify that your appointment has been cancelled.

- If canceling within 2 hours or if a client "no-shows" an appointment, they can expect to be charged the full (if previously discounted) price of their service(s).

- Our practitioners are paid by the service, not by the hour. In observance of both our practitioners' and clients' time, if we have not been able to reach or hear from a client running 15minutes late, we reserve the right to either cancel or shorten the appointment. This does not guarantee a lower price point.

- Member Credits or gift certificates/cards may not be used as payment for a missed or late-cancelled appointment.

- If a service was "prepaid" (as set by the terms of the service on our site), the balance may be used to cover the missed appointment.

- We have a ZERO-TOLERANCE policy for clients engaging in or asking for inappropriate or illegal behavior/services. Any lapse in showing due respect to our staff will result in the following: your service will end immediately, you will be asked to leave, and the card on file will be charged the full amount of the booked service. We will also blacklist your name in our system and the authorities may also be notified.

- Please keep in mind that our cancellation policy still applies to appointments booked on behalf of other people.