To book an appointment we require a credit card to hold your reservation. This is required both when you book online or call in to schedule an appointment. Your credit card is stored on a secure server and we do not have access to your number. Your card will not be charged unless you violate our cancellation policy. Please see our cancellation policy for more information.

Applies to all non-member and member appointments:

- Cancellations must be made by phone/voicemail (480-772-3297) or email to: info@sonoranserenityspa.com

- Appointments may be canceled without charge up to 12 hours prior to scheduled time.

- If between 12 and 2 hours prior from the appointment, clients may cancel for 50% of the full (if previously discounted) price of their service(s).

- Once an appointment has been canceled, you will receive an automated cancellation email. Call the spa ASAP if you have not received this to verify that your appointment has been cancelled.

- If canceling within 2 hours or if a client "no-shows" an appointment, they can expect to be charged the full (if previously discounted) price of their service(s).

- Our practitioners are paid by the service, not by the hour. In observance of both our practitioners' and clients' time, if we have not been able to reach or hear from a client running 15minutes late, we reserve the right to either cancel or shorten the appointment. This does not guarantee a lower price point.

From time to time we offer special discounts. Discounts, other than our published promotions, only apply to full-priced treatments and services. SpaWeek cards cannot be used for discounted services.

Effective immediately: We will no longer be accepting SpaFinder cards as a form of payment. Why? Because we are a small business that makes no profit, and these cards take a 20% discount rate. For perspective, rewards credit cards, which are the most expensive, take 5%. Regular debit/card cards take 2-3%. To accommodate our clients, while protecting the business, we put a cap on the cards of $100 per client per visit for full-priced services only. Anything above that will cause us to lose money.

Someone complained to SpaFinder that we would not take a $250 card. To use the above example, SpaFinder would get $50 on that transaction, a rewards card would take $12.50 and a regular card would take $7.50. SpaFinder threatened us and said we must take the cards for any amount.

We will not have our business policies dictated to us by a self-serving large corporation that profits off of our losses, because the higher the dollar value on the card, the more profit they make. We apologize for any inconvenience.

Effective July 24, 2026 SpaWeek has discontinued their program, so we can no longer accept SpaWeek cards as a form of payment. If you have one of these cards we encourage you to call the number on the back to inquire about a refund.

Our gift cards/certificates will always be accepted for any treatment, service or product except membership charges, which is a system limitation.