Policies
Credit Card Policy
To book an appointment we require a credit card to hold your reservation. This is required both when you book online or call in to schedule an appointment. Your credit card is stored on a secure server and we do not have access to your number. Your card will not be charged unless you violate our cancellation policy. Please see our cancellation policy for more information.
moreCANCELLATION POLICY:
Applies to all non-member and member appointments:
- Cancellations must be made by phone/voicemail (480-772-3297) or email to: info@sonoranserenityspa.com
- Appointments may be canceled without charge up to 12 hours prior to scheduled time.
- If between 12 and 2 hours prior from the appointment, clients may cancel for 50% of the full (if previously discounted) price of their service(s).
- Once an appointment has been canceled, you will receive an automated cancellation email. Call the spa ASAP if you have not received this to verify that your appointment has been cancelled.
- If canceling within 2 hours or if a client "no-shows" an appointment, they can expect to be charged the full (if previously discounted) price of their service(s).
- Our practitioners are paid by the service, not by the hour. In observance of both our practitioners' and clients' time, if we have not been able to reach or hear from a client running 15minutes late, we reserve the right to either cancel or shorten the appointment. This does not guarantee a lower price point.
moreSpaFinder and SpaWeek Gift Cards
We are happy to accept SpaFinder and SpaWeek gift cards. Due to the extremely high percentage that these companies take for the privilege of accepting said cards, which is 20% for SpaFinder/SpaWish, we will only accept them for full-priced services. We apologize for any inconvenience.
moreSonoran Serenity Spa Gift Cards and Certificates
Our gift cards/certificates will always be accepted for any treatment, service or product. They are like cash.
more